FAQ
Common questions about working with Nimbus, pricing, security, the cloud, and support. Don't see yours? Just ask.
An MSP is an outside team that runs your technology for a flat monthly fee, help desk, security, updates, backups, and monitoring, instead of you hiring full-time IT staff or only calling someone when things break. Nimbus is a cloud-focused MSP for small businesses across the Metro East, Illinois.
Nimbus serves small businesses across the Metro East and Riverbend in Illinois, including Alton, Godfrey, Edwardsville, Glen Carbon, Collinsville, Granite City, Belleville, O'Fallon, and surrounding communities, plus the greater St. Louis area.
Pricing is a simple flat monthly rate based on your number of employees, with a discount for non-profits and for very small teams. Use the instant estimate on our pricing page for a ballpark range, then we tailor an exact quote to your environment. Enterprise-grade cybersecurity is always included.
Every client gets the complete stack: unlimited business-hour help desk, proactive monitoring and patching, enterprise-grade cybersecurity (endpoint protection, EDR, email security, and vulnerability management), Microsoft 365 management, and verified backups, all for one predictable monthly price.
Yes. Standard support is Monday through Friday, 8 AM to 5 PM, with after-hours and 24/7 coverage available for businesses that need it. We build the right level of coverage into your quote.
Absolutely. Our pricing is specifically designed to help very small teams (under five employees). You get the same enterprise-grade security and support larger companies rely on, without hiring anyone, at a rate built for your size.
Yes. Nimbus offers non-profit organizations a discount on managed IT, so mission-driven teams can get enterprise-grade technology on a non-profit budget.
Cloud-first means we move your apps and data to secure cloud services instead of expensive on-site servers. Your team can work securely from anywhere, reliability and security improve, and you stop paying to buy, maintain, and replace server hardware.
No. We start by understanding your setup and goals, then move you to the cloud at a sensible pace. Many businesses retire costly on-site hardware over time, but there is no forced rip-and-replace.
With Nimbus you get senior-level expertise and a partner who actually answers the phone, not a call-center ticket queue. You get 20+ years of IT experience, transparent flat pricing, and security included for every client rather than sold as an upsell.
Enterprise-grade cybersecurity built on ITIL and industry standards is included for every Nimbus client. If your business has compliance requirements such as HIPAA, we tailor the right controls and documentation into your plan.
Schedule a quick, no-pressure call. We learn about your business, map your current setup, and put together a tailored quote. From there, onboarding gets you secured, monitored, and supported, usually without disruption to your team.
Grab a quick, no-pressure call and we'll walk through exactly what managed IT looks like for your business.
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